Why emotional intelligence is important in the workplace

Structure your story well

There are many structures that story-tellers can use. But some structures are more useful than others for the purpose of networking. Here is one that works.

Principles of leadership

These principles are statements of how the world is. They're particularly useful to practising leadership:

Business functional structure

It is a truism that there is a lot to do in business. Businesses of more than one person need to be confident that each person knows their responsibilities

How many referrals do you need?

Use this simple calculator to give yourself an idea of how many referrals you need from networking

Who to focus on when networking

For anyone to refer their contacts—possibly close business partners or friends—to your business, they will have to have a certain minimum level of awareness of you and your

Glass of water

A trainer walked around a room. As she did so, she raised a glass of water. Everyone expected they'd be asked the old "half empty or half full?" question. Instead,

Leadership and management development

We have become associates of Business Development Midlands, which is an Institute of Leadership and Management approved centre.

Time and motion

It was a care home. He couldn’t be entirely clear what their problem was, but they had said they needed a time and motion study and, did I do those?

Customer service thought

Many businesses that think they provide customer services just don't get it. They think that service begins and ends in the interactions they have with their customers,

Why tell a story?

Stories are memorable in ways that dry factual statements aren’t, particularly when people are listening to a number of other people for the first time all telling them what

A story about stories

One Friday afternoon, the telephone rang. It was a woman who asked me if she could discuss my website. Thinking that this was another website developer cold calling about my website

Welcome
Welcome to this resource centre about emotional intelligence in the workplace.

It is work in progress and we add to it often.  It contains material we have created, links to interesting and useful stuff on other people’s websites, and some entertaining diversions.  Jeremy also writes a personal blog.

Use the blue menu bar to locate guide articles, opinion pieces, case studies and stories.

How we help
Please click on How we help (black menu bar) to find out more about how emotional intelligence at work helps people, businesses and other organisations to change, grow and become more successful through the use of emotional intelligence in the workplace.

24 April 2014, Newbury . More details
Jeremy Marchant talks on “What’s the problem”
 

If any of this interests, or you have any queries or comments, please do contact us.


Jeremy Marchant discusses the importance of emotional intelligence in the workplace.  Full video

Quotation of the moment

Do I not destroy my enemies when I make them my friends? Abraham Lincoln (1809-1865), American politician [in response to an elderly lady who had chastised him for not calling Southerners, whom he had referred to as fellow human beings who were in error, irreconcilable enemies who must be destroyed]

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