Why emotional intelligence is important in the workplace

Fresh fish sold here daily

I once came across a fishmonger in the high street (in a bygone age when we had fishmongers and we had high streets). He was proudly displaying a large message board on which

Stages of personal development—1 Dependent

The first stage of our model of personal development is dependence. Like the other stages, this stage has three steps and this article is about them. The dependence stage is

How to transform a relationship in twenty minutes

The client of a colleague reported difficulty being a parent to his middle child. The child was clearly unhappy. The father was unhappy because he did not know what to do

The best way to make decisions

Note, this article is not called “the way to make the best decisions”. However, the best method of decision making goes as follows.


When I was quite small, my mother let me play out in the street when I was at home... Trouble was, in the house at the top of the road, there lived an Alsatian dog and,

Networking: just do it

Maggie was one of two directors of a small business. The directors knew that business networking was an important part of their strategy for growing the business, but only

Why it’s rarely worth ‘going the extra mile’

People who talk about customer service often advocate ‘going the extra mile’. In addition to providing the services the supplier is contractually obliged to provide,

Trust me, I’m a director

... the board wanted me to interview each member of the business... One finding was very prominent: the staff believed that the directors didn’t trust them.

Case study index

This page lists all the case studies on this site.

Dispute resolution

If two people are in a dispute, the problem is never the thing the dispute is about, the problem is that they are having a dispute. Disputes are just a particular type of conflict.

On thinking

There seems to be a general consensus that there is not enough thinking going on. All I can say is that there isn't enough feeling going on, either.

On music

Writing about music would seem to be superfluous. But many people do it (including me).

What are the basic things to get right in a CV?

You must do all the following. Employers can and will bin CVs which fail at these basic steps:

Get that CV right

The purpose of a CV is not to help you get a job. The purpose of a CV is to help an employer decide whether they want to employ you.

Stages of personal development—basics

The emotional intelligence at work model is complex. Let’s start with the basic, underlying principles.

Being good enough

When I encounter resistance to this phrase (which is surprisingly often) it is usually, I feel, because people misunderstand it. Note that the phrase “good enough” contains

Welcome to this resource centre about emotional intelligence in the workplace

NRG_Swindon_19This resource centre is often updated and extended.  There are some 250 pages of content which you are welcome to use for your personal development (but please see Use of resources.)  More about this site.

If any of this interests, or you have any queries or comments, please do contact us.


Five classic issues

Five classic issues which respond particularly successfully to the emotional intelligence at work approach.


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This is a new, groundbreaking development programme for graduate recruits covers business and soft skills—More here

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Use this to locate guide articles, opinion pieces, case studies (true stories) and stories (untrue stories containing truths) arranged by subject area.

How we help (black menu bar)

Use this to find out more about how emotional intelligence at work helps people, businesses and other organisations transform themselves through the use of emotional intelligence in the workplace.


Jeremy Marchant discusses the importance of emotional intelligence in the workplace.  Full video

Quotation of the moment

If man were wise, he would gauge the true worth of anything by its usefulness and appropriateness to his life. Michel de Montaigne (1533-1592), French philosopher and inventor of the essay form

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