Why emotional intelligence is important in the workplace

A short piece about being the change you want to see in the world

Attributed to Gandhi, Be the change you want to see in the world encapsulates the idea of responsibility. If, as a leader, we see that something is needed in our business or

Building rapport—1

Rapport is the ability to relate to others in a positive and constructive way which emphasises the humanity and ‘otherness’ of other people.

A short piece about how we process information

In 1928, Carl Jung identified that people receive and process information in four ways: thinking, feeling, intuition (which I refer to as ‘knowing’ because that’s the word

A short piece about fear

In 1987, Susan Jeffers published her book, Feel the fear and do it anyway. Such a good title. Indeed, such a good title that you don’t really need to read the book: it is

Chunking up and down

‘Chunking up’ refers to moving from specific, or small scale ideas or pieces of information to more general, larger ones. ‘Chunking down’ (obviously) means going the other

A short piece about dealing with difficult people

In a webpage that I will elaborate and extend any day now, I give no fewer than thirty tips for dealing with difficult people. However, the three top ones are:

Distressed clerk

I had a client, let’s call her Peggy, who was a long-standing employee of an expanding manufacturing company in the north of England. Peggy was an office Clerk in the

A short piece about dealing with one’s expectations

We have expectations about our experiences, and expectations of others and ourself. In all cases, we have a (hidden) demand that we, things, life, or other people should be

A short piece about nature versus nurture

One still comes across, with depressing frequency, articles which ask whether nature or nurture is responsible for a human trait. The writer posits some debate or argument

Saying ‘no': 13 tips

Sometimes you have to be able to say 'no' and not leave yourself open to influence or manipulation. When we just take on everything thrown at us, our bosses and colleagues

A short piece about expectations

Broadly there are three categories where we have expectations... Of course, some things, like family holidays, can be a letdown for all three reasons.

How to improve your business website—1

Stay with this. Although what I will propose may sound radical, it doesn’t need much work now; you can add to it later (and for search engine purposes, should be built up

A short piece about why we behave the way we do

We invariably behave in a certain way at every moment in our lives for reasons. We might believe it is the right thing to do. We might feel that acting in this way will

Behavioural flexibility

Sometimes we get on instantly with another person, sometimes there’s a clash. The clash arises because one or both people have insufficiently considered the needs of the other.

A short piece about going to networking events

Before you go to a networking event, you need to find one that is worth going to. You need to know why you’re going—in other words, your purpose. You need to know what you

A short piece about your purpose

Whether it is a meeting, a conversation, a business, a job, a holiday—absolutely any human activity—it is worth asking: “What is the purpose of this meeting, conversation,

Welcome to this resource centre about emotional intelligence in the workplace

This site is often updated and extended.  There are over three hundred pages of resources and blogs which you are welcome to use for your personal development (but please see Use of resources).  These pages contain more than sixty stories of one sort or another.

And there are over a hundred back issues of our newsletter;  plus links to interesting content on other sites;  as well as music videos and other diversions—all for your entertainment and, perhaps, enlightenment.  More about this site.

If any of this interests, or you have any queries or comments, please do contact us.


New on the site

For those that feel some of the articles on this site are too long, here is the answer:  short pieces strictly restricted to 300 words, and each about a single key topic in the worlds of emotional intelligence or work or both.  In time, there will be dozens, if not hundreds, of short pieces.



Five classic issues

Five classic issues which respond particularly successfully to the emotional intelligence at work approach.


GradStart logo no TM orange text on white background v2 1
GradStart is a new, groundbreaking development programme for graduate recruits which covers business and soft skills—More here

Blue menu bar

Use this to locate guide articles, opinion pieces, business stories and other stories arranged by subject area, as well as blogs, quotations, the newsletter archive and more.

How we help (black menu bar)

Use this to find out more about how emotional intelligence at work helps people, businesses and other organisations transform themselves through the use of emotional intelligence in the workplace.


Jeremy Marchant discusses the importance of emotional intelligence in the workplace.  Full video

Quotation of the moment

Capitalism is the exploitation of man by man. Yes? Well socialism is exactly the reverse. Len Deighton (1929- ), English novelist, historian and cookery writer, Funeral in Berlin [supposedly a Czech joke]

Fill out my online form.