Why emotional intelligence is important in the workplace

All the world’s a stage

Newsletter 108 : 23 november 2015

Why is GradStart for Universities needed?

The government, and other organisations, such as The Complete University Guide and The Guardian, publish league tables of graduates’ prospects by university. These tables,

Helping students get (better) jobs

GradStart is a programme of workshops and associated supporting activities which raises students' abilities before and during job search. It is tailored to meet the needs of,

On helping and being helped

If we can find the money to kill people, we can find the money to help people. Tony Benn . 1925-2014 . British politician

An approach to hiring and inducting graduates that works

During the course of our conversation, it became apparent that Waterstons not only has a well-developed process for bringing new graduate recruits into the business, but also

The intergenerational communication gap at work

That there is an intergenerational communication gap shouldn’t come as surprise. Many people experience it directly. And, ’twas ever thus:

On change—2

Apparently, change is still the only certainty (well, apart from death and taxes, of course).

Trick or treat

Newsletter 107 : 30 october 2015

What is a ‘facilitating environment’?

Some time ago, I was running a workshop about leadership for charity bosses. During the conversation, one of the participants told us about the time when her charity lost a

On (not) learning from history

Do we learn anything from history? Clearly the opportunities are abundant, but...

A (very) short piece about the stages of a work relationship

The five stages of a business relationship

A short piece about the principles of networking

These ten principles of networking (particularly aimed at startup businesses) have been developed from thirteen years of networking, coaching and teaching about networking and

The key quotations

Of all the quotations in my collection—over a thousand—these seem to epitomise emotional intelligence at work more than most.

A short piece about elevator pitches

The idea of an ‘elevator pitch’ is that you get into a lift (elevator) only to find that inside is the very person whom you need to persuade to help your business. What do you

A short piece about intention

Having previously said that I don’t recommend having expectations, it may seem perverse that I am suggesting that intentions are fine. But these really aren’t the same thing.

A short piece about (un)conscious (in)competence

A useful model of how we learn. It applies to any other skill in which there is a strong behavioural component which is also restricted in the choices of behaviour possible.

This resource site is about working better with people


This site is updated frequently.  New pages are added, and existing pages are updated and extended as needed.

There are over 300 pages of resources and blogs which you are welcome to use for your personal development (but please see Use of resources). We believe stories are essential for good communication and there are more than 60 here and here.

More.  There are over 100 back issues of our newsletter and some 20 themed selections of quotations.  There are links to interesting content on other sites;  to other newsletters I edit;  and to music videos and other diversions.  All for your entertainment and, perhaps, enlightenment.  About this site.

If any of this interests, or you have any queries, comments, complaints, suggestions or even compliments, please do contact us.

Jeremy Marchant


Articles too long?…

For those who feel some of the articles on this site are too long, here is the answer:  short pieces strictly restricted to about 300 words, and each about a single key topic in the worlds of emotional intelligence or work or both.

… or too short?

On the other hand if you would like a long read, long articles are grouped together too.


Five classic issues

Five classic issues which respond particularly successfully to the emotional intelligence at work approach.


GradStart logo no TM orange text on white background v2 1

22 essential steps cover

GradStart is a new, groundbreaking development programme for graduate recruits which covers business and soft skills—More here.

Download this complimentary best practice guide now and discover…
The 22 essential steps for successfully recruiting and retaining young employees
The guide covers the four stages : attraction, recruitment, development and retention.

GradStart for Universities is a parallel programme developed for undergraduates—More here

Blue menu bar

Use this to locate guide articles, opinion pieces, business stories and other stories arranged by subject area;  quotations, the newsletter archive and more.

How we help (black menu bar)

Use this to find out more about how emotional intelligence at work helps people, businesses and other organisations transform themselves and their performance through the use of emotional intelligence.

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Jeremy Marchant discusses the importance of emotional intelligence in the workplace.  Full video

Quotation of the moment

The most stringent protection of free speech would not protect a man in falsely shouting fire in a theatre and causing a panic.

— Oliver Wendell Holmes Jr (1841-1935), American jurist

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