Why emotional intelligence is important in the workplace

What is a ‘facilitating environment’?

Some time ago, I was running a workshop about leadership for charity bosses. During the conversation, one of the participants told us about the time when her charity lost a

On (not) learning from history

Do we learn anything from history? Clearly the opportunities are abundant, but...

A (very) short piece about the stages of a work relationship

The five stages of a business relationship

A short piece about the ten principles of networking events

These ten principles of networking (particularly aimed at startup businesses) have been developed from thirteen years of networking, coaching and teaching about networking and

The key quotations

Of all the quotations in my collection—over a thousand—these seem to epitomise emotional intelligence at work more than most.

A short piece about elevator pitches

The idea of an ‘elevator pitch’ is that you get into a lift (elevator) only to find that inside is the very person whom you need to persuade to help your business. What do you

A short piece about intention

Having previously said that I don’t recommend having expectations, it may seem perverse that I am suggesting that intentions are fine. But these really aren’t the same thing.

A short piece about (un)conscious (in)competence

A useful model of how we learn. It applies to any other skill in which there is a strong behavioural component which is also restricted in the choices of behaviour possible.

A short piece about judgement

When we judge someone we apply a label to them that is very hard for them to remove. Our judgments are often ill informed—or at least under-informed—and we naturally fill in

A short piece about the precepts and principles of leadership

Here are precepts and principles of leadership which we find are the most useful

Building rapport—2: 14 tips

Here are a few of the areas in which we can match and lead to build rapport:

Briefing an advocate

What does your advocate need from you? The purpose of having an advocate is to have them refer their contact/friend/business colleague to you. It is not for them to "sell"


We get angry—for example, if a stranger attacks my child—and it is a visceral, instinctive response. If I am still angry about the situation two hours later, or two years

Commit to growth

For a business to grow, its leaders have to be willing to grow themselves, to change and develop. This is hardly surprising. At the end of the day, businesses are the people

How to improve your business website—3

Blogs are very important. They demonstrate that you are a human being. Blogs about "sign up now, only two places left" tell the reader that you're more interested in selling

A short piece about what managers who are leaders do

We believe leaders differentiate themselves from others in four ways. It is important to see that these people are leaders not because they behave in this way: they behave

This resource site is about working better with people


This site is often updated (several times a week).  New pages are added, and existing pages are updated and extended as needed.

There are over three hundred pages of resources and blogs which you are welcome to use for your personal development (but please see Use of resources). We believe stories are essential for communication and there are more than sixty here.

More.  There are over a hundred back issues of our newsletter and some twenty themed selections of quotations.  There are links to interesting content on other sites;  to other newsletters I edit;  and to music videos and other diversions.  All for your entertainment and, perhaps, enlightenment.  More about this site.

If any of this interests, or you have any queries, comments, complaints, suggestions or even compliments, please do contact us.


New on the site

For those who feel some of the articles on this site are too long, here is the answer:  short pieces strictly restricted to about 300 words, and each about a single key topic in the worlds of emotional intelligence or work or both.  In time, there will be dozens, if not hundreds, of short pieces.



Five classic issues

Five classic issues which respond particularly successfully to the emotional intelligence at work approach.


GradStart logo no TM orange text on white background v2 1
GradStart is a new, groundbreaking development programme for graduate recruits which covers business and soft skills—More here.

Blue menu bar

Use this to locate guide articles, opinion pieces, business stories and other stories arranged by subject area, as well as blogs, quotations, the newsletter archive and more.

How we help (black menu bar)

Use this to find out more about how emotional intelligence at work helps people, businesses and other organisations transform themselves through the use of emotional intelligence in the workplace.


Jeremy Marchant discusses the importance of emotional intelligence in the workplace.  Full video

Quotation of the moment

This is not a novel to be tossed aside lightly. It should be thrown with great force. Dorothy Parker (1893-1967), American short story writer, poet and, let’s face it, wit [apparently of The cardinal’s mistress by Benito Mussolini]

Fill out my online form.