Why emotional intelligence is important in the workplace

On women and men—2

Camille Paglia seems to be the feminist who most annoys other feminists. Yet I cannot see much other than wisdom in what she writes.

Ways of getting clients

Traditionally, small businesses have adopted many ways of getting clients: advertising (whether print, posters, radio), cold calling, direct mail, and networking among

A short piece about finding out what the prospect actually needs

1 You need to adopt a coaching approach to finding out what the prospect really needs. You don’t have to be a coach, but you need to ask the sort of questions a coach would.

What’s the best way to follow up a proposal…

In answering the question, I am following my own maxim ('Whenever anybody tells me they have a problem, all I know at that moment is that that is not the problem') by assuming

The «psychopathic corporation»

Although I embrace the concepts of a "psychopathic corporation" wholeheartedly, I suggest that there is more than one way to “put the shareholders’ interests above a

A short piece about selling

Don't! Many people confuse “sell” with “get client” (or “convert prospect to client”).

A short piece about business coaching and mentoring

This piece is about what you do and do not get from business coaching and mentoring.

A steel rose

Newsletter 112 : 27 january 2016

A short piece about the «facilitating environment»

Creating a “facilitating environment” is a key component of leadership. And, as I suggest leadership is an approach, an attitude, rather than a job description, it is

What is a «facilitating environment»?

Some time ago, I was running a workshop about leadership for charity bosses. During the conversation, one of the participants told us about the time when her charity lost a

Stress and work

A major issue with businesses is the extent to which stress felt by people in the business is created by the circumstances of the business and in the business. This is a

How to run a business networking event

Let’s be clear. Hiring a room, making a sign saying ‘Networking event’, and sticking it above the door, does not constitute providing a networking event. Networking events

On being a parent : on being a child—2

We were all children once. How we were brought up has affected, irretrievably, how we are now. It would be foolish to overlook the parallels that can be drawn between

On courage

Courage is grace under pressure. Ernest Hemingway . letter to F Scott Fitzgerald

Look around you

Newsletter 111 : 12 january 2016

GradStart for graduate recruits—programme definition

GradStart for Businesses is a programme designed to enable graduate recruits develop the personality, skills and knowledge they need to function optimally in the workplace.

This resource site is about working better with people


This site is updated frequently.  New pages are added, and existing pages are updated and extended as needed.

There are 400 pages of resources and over eighty blogs which you are welcome to use for your personal development (but please see Use of resources). We believe stories are essential for good communication and there are more than sixty here and here.

More.  There are over 110 back issues of our newsletter and 25 themed selections of quotations.  There are links to other newsletters I edit;  to interesting content on other sites;  and to music videos and other diversions.  All for your entertainment and, perhaps, enlightenment.  About this site.

If any of this interests, or you have any queries, comments, complaints, suggestions or even compliments, please do contact us.

Jeremy Marchant

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Use this to locate guide articles, opinion pieces, work stories and other stories arranged by subject area;  quotations, the newsletter archive and more.

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How we help:  use this to find out more about how we help people, businesses and other organisations transform themselves and their performance through the use of emotional intelligence.

Latest blogs

5 february 2016:  Shooting yourself in the foot—2
31 january 2016:  The one about Tesco
28 january 2016:  How to run a customer call centre


Articles too long?…

If you feel some of the articles on this site are too long, here is the answer:  short pieces strictly restricted to about 300 words, and each about a single key topic in the worlds of emotional intelligence or work or both.

… or too short?

On the other hand, if you would like a long read, long articles are grouped together too.


Five classic issues

Five classic issues which respond particularly successfully to the emotional intelligence at work approach.


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22 essential steps cover

GradStart is a new, groundbreaking development programme for graduate recruits which covers business and soft skills—More here.

Download this complimentary best practice guide now and discover…
The 22 essential steps for successfully recruiting and retaining young employees.  The guide covers the four stages : attraction, recruitment, development and retention.

GradStart for Universities is a parallel programme developed for undergraduates—More here

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Jeremy Marchant discusses the importance of emotional intelligence in the workplace.  Full video

Quotation of the moment

I did not get on the bus to get arrested. I got on the bus to go home.

— Rosa Parks (1913-2005), seamstress and African American civil rights activist

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