Why emotional intelligence is important in the workplace

Why employee development matters

GradStart Newsletter 3

Upbeat music

Some irrepressibly positive music.

On force and being forced

... eight forceful remarks from Laurie Anderson to Sid Ziff

Embrace life

This is our favourite video. A transcendent example of the principle that, if you want to get someone to do something, shouting at them, scaring them, revolting them, even,

The power of music

This ad for Milton Keynes ran on British television in the seventies. Cut to varying lengths depending on when it was run, this is the complete version, a treat for late

The value of soft skills to the UK economy

So what is the Backing Soft Skills campaign all about, and what does it mean for you and your business?

Winds of change

Newsletter 103 : 3 february 2015

Start your empire

Newsletter 102 : 16 january 2015

Fresh fish sold here daily

I once came across a fishmonger in the high street (in a bygone age when we had fishmongers and we had high streets). He was proudly displaying a large message board on which

Stages of personal development—1 Dependence

The first stage of our model of personal development is dependence. Like the other stages, this stage has three steps and this article is about them. The dependence stage is

How to transform a relationship in twenty minutes

The client of a colleague reported difficulty being a parent to his middle child. The child was clearly unhappy. The father was unhappy because he did not know what to do

The best way to make decisions

Note, this article is not called “the way to make the best decisions”. However, the best method of decision making goes as follows.


When I was quite small, my mother let me play out in the street when I was at home... Trouble was, in the house at the top of the road, there lived an Alsatian dog and,

Networking: just do it

Maggie was one of two directors of a small business. The directors knew that business networking was an important part of their strategy for growing the business, but only

Why it’s rarely worth ‘going the extra mile’

People who talk about customer service often advocate ‘going the extra mile’. In addition to providing the services the supplier is contractually obliged to provide,

How does emotional intelligence at work work?

Engaging with emotional intelligence at work is simple. There are two stages. (1) The stage where someone—or some people—from an organisation, explores with us whether eiw

Welcome to this resource centre about emotional intelligence in the workplace

This resource centre is often updated and extended.  There are some 250 pages of resources and blogs which you are welcome to use for your personal development (but please see Use of resources).  There are eighty back issues of our newsletter and links to interesting content on other sites, as well as music videos and other diversions—all just for your entertainment.  More about this site.

If any of this interests, or you have any queries or comments, please do contact us.


New on the site

Eighty back numbers of the emotional intelligence at work newsletter.  Links to articles and videos plus quotations and news:  whimsical yet deeply to the point.  We like to offer a change from other newsletters which can demand an awful lot of reading.  Enjoy.  Subscribe.


Five classic issues

Five classic issues which respond particularly successfully to the emotional intelligence at work approach.



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GradStart is a new, groundbreaking development programme for graduate recruits which covers business and soft skills—More here

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Use this to locate guide articles, opinion pieces, case studies (true stories) and stories (untrue stories containing truths) arranged by subject area, as well as blogs, quotations, the newsletter archive and more.

How we help (black menu bar)

Use this to find out more about how emotional intelligence at work helps people, businesses and other organisations transform themselves through the use of emotional intelligence in the workplace.


Jeremy Marchant discusses the importance of emotional intelligence in the workplace.  Full video

Quotation of the moment

We live in a society absolutely dependent on science and technology and yet have cleverly arranged things so that almost no one understands science and technology. That’s a clear prescription for disaster. Carl Sagan (1934-1996), American astronomer and popular science writer

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