Why emotional intelligence is important in the workplace

Stress and work

A major issue with businesses is the extent to which stress felt by people in the business is created by the circumstances of the business and in the business. This is a

Thirty tips for dealing with difficult people

Attitude, make the other person more important than you, communicate, don’t judge them, don’t turn it into a fight, see every attack as a cry for help

Thirty tips for handling stress

Emotionally intelligent techniques: reactive (in and after specific stressful situation), be assertive, reframe : look for what you can appreciate in yourself

The behaviour cycle

For every person, behaviour is driven by their emotions and feelings, and by their thoughts and beliefs. One cannot act unless one has premises on which to initiate

Structure your story well

There are many structures that story-tellers can use. But some structures are more useful than others for the purpose of networking. Here is one that works.

Principles of leadership

These principles are statements of how the world is. They're particularly useful to practising leadership:

Business functional structure

It is a truism that there is a lot to do in business. Businesses of more than one person need to be confident that each person knows their responsibilities

How many referrals do you need?

Use this simple calculator to give yourself an idea of how many referrals you need from networking

Who to focus on when networking

For anyone to refer their contacts—possibly close business partners or friends—to your business, they will have to have a certain minimum level of awareness of you and your

Glass of water

A trainer walked around a room. As she did so, she raised a glass of water. Everyone expected they'd be asked the old "half empty or half full?" question. Instead,

Leadership and management development

We have become associates of Business Development Midlands, which is an Institute of Leadership and Management approved centre.

Welcome to this resource centre about emotional intelligence in the workplace.

It is work in progress and we add to it often.  It contains material we have created, links to interesting and useful stuff on other people’s websites, and some entertaining diversions.  Jeremy also writes a personal blog.

Use the blue menu bar to locate guide articles, opinion pieces, case studies and stories.

How we help
Please click on How we help (black menu bar) to find out more about how emotional intelligence at work helps people, businesses and other organisations to change, grow and become more successful through the use of emotional intelligence in the workplace.

If any of this interests, or you have any queries or comments, please do contact us.

Jeremy Marchant discusses the importance of emotional intelligence in the workplace.  Full video

Quotation of the moment

The wind is rising… let us try to live. Paul Valéry (1871-1945), French poet, essayist and philosopher

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