01
MAR
2016

EU referendum—2: is the UK the “fifth largest economy” in the world?

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It depends what you mean by “largest” [*1]. 1  By GDP (nominal) the UK is the fifth (2014 estimate) Nominal GDP [gross domestic product—the value of all final goods and services produced within a state in a given year] does not take into account differences in the cost of living...
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29
FEB
2016

EU referendum—1: The money the UK pays the EU

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On BBC1 television’s panel game, Question time, last Thursday, 26 february 2016, Mr Giles Fraser, a man of God [*1], said: We pay 50 million a day to the EU. We get some of it back, of course when they let us, and in the way they want… It is not for me to comment on the...
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26
FEB
2016

Why the UK’s EU referendum is undemocratic

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The British public is to vote in a referendum on the country’s membership of the European Union.  This blog is about whether a referendum is a suitable way of deciding the question.  Whether or not we should stay is for another time.  It gives my views on why a referendum...
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20
FEB
2016

Shooting yourself in the foot—2

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Welcome to this year’s rant at the worst of email marketing.  It will probably be my last on this subject.  At 7000 words, it is by far the longest blog I have written.  Why?  Because I want to illustrate the wide range and number of issues, all of which need to be addressed well...
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13
FEB
2016

Hunt v doctors—3

Hunt’s medical qualifications Our sparkling current health secretary, Jeremy Hunt, appears to have no education in health or medicine:  he studied politics, philosophy and economics at Oxford. After university Hunt worked for two years as a management consultant at OC&C...
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12
FEB
2016

Hunt v doctors—2

In a move which can only be described as either hilarious or jaw-droppingly insincere, talented health secretary, Jeremy Hunt has launched an urgent inquiry into the level of junior doctors’ morale and welfare as large numbers threaten to quit the profession over being forced to...
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11
FEB
2016

Hunt v doctors

In my line of business, I often have to help people understand why they do things in preparation for working out what they could do better. Invaluable in this process is the purpose and outcomes model.  This essentially says there is a difference between your purpose in doing...
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31
JAN
2016

The one about Tesco

As has been widely reported [*1], Tesco was done last week for contravening the UK “groceries code”.  Widespread evidence of “payments delayed to disguise missed targets, and suppliers left waiting for million-pound payments for up to two years. Sometimes there were arbitrary or...
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28
JAN
2016

How to run a customer call centre

These gems are based on a lifetime’s experience of call centres.  In recent experience, Waitrose, Sainsbury’s, Vodafone, Carphone Warehouse, Samsung and the RAC have all inspired me to put fingers to keyboard. 1        Always remember that the purpose of your call centre is...
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23
DEC
2015

Thomas Cook. Don’t book it

In his excellent book, The corporation, Joel Bakan writes, As a psychopathic creature, the corporation can neither recognize nor act upon moral reasons to refrain from harming others. This is a case study.  Unlike my blog on Talk talk, I have had to rely on media reports as I...
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