13
APR
2015

Stop selling!—2: Be clear who it’s about

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If you hang around LinkedIn discussion groups that are largely patronised by Americans, you quickly learn of their taste for exaggeration.  Noone should aspire to merely being a “leader”, fine though that aspiration is.  We all have to want to be “Great Leaders”. If everything is...
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11
APR
2015

Why soft skills are important

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I don’t like the term “soft skills” because it relates to something which isn’t soft and isn’t a skill.  Apart from that it’s a great name. “Soft skills” is the capacity to relate well to our fellow human beings. Everyone has to be...
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25
MAR
2015

Elevator speeches: NO!!

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Oh, fercrinowtloud!!  NOBODY needs an elevator speech.  Great or otherwise. Imagine you thought I could help your business.  And let’s say for the sake of argument that, indeed, if only we both knew it, I could be the saviour of your business. Imagine further that you find...
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20
MAR
2015

Let’s be clear about politicians’ purposes

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I always talk to clients about “Purpose and outcomes“.  In other words, what is the purpose of this meeting?  What is the purpose of this business?  What is your purpose?  And so on, and so on. It’s a good question to ask because, whilst it’s simple, it picks up...
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04
MAR
2015

Why is the public apparently uninterested in mental illness?

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A LinkedIn contributor recently posted this discussion topic I naively began an Indiegogo campaign devoted to mental health and I’ve spread the word far and wide. This is a site for people who are looking for ideas of where to donate funds. A “save the bees”...
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20
FEB
2015

Why call centres can’t, won’t and don’t help you

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Purpose and outcomes At emotional intelligence at work, we make a clear distinction between purpose, outcomes and actions. Although it is often tempting to say that the purpose of a job, or a project, or an article, or anything else is to achieve certain objectives (that is,...
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16
JAN
2015

Pope needs to think more clearly

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Was I the only one to be surprised to hear that the pope would “punch” a “good friend” who uttered a “curse word” against his mother? Apparently, “it’s normal”. The words I have quoted are an unknown translator’s rendition of what the pope said, so maybe they are inaccurate,...
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30
DEC
2014

Gravity

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Warning:  some plot spoilers.  Plot summary. I watched Gravity over the holiday.  A domestic screening with a relatively modest HD tv and hifi—it’s the sort of film that probably does work best in the cinema.  At least, we turned the lights off to add to the ambience. Firstly,...
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10
DEC
2014

A history of ideas

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Fifteen minute programmes have made a valuable contribution to the Radio 4 (R4) schedules over the decades, from Listen with mother to Letter from America. But the number of fifteen minute programmes has now increased unfeasibly. On Tuesdays there are currently ten of them:  One...
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01
DEC
2014

Branding—is there a point?

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A few common statements about branding: Brands are the messengers of trust Are they? What does this mean? How is it that the same brand can be trusted by some and not by others? Examples: all brands belonging to businesses that avoid paying their fair share of UK taxes and/or...
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