People like hearing stories. If you can tell a pertinent story, your message has a far greater chance of lodging in the listener’s mind. Stories can be stories about you and your clients, or about other people’s clients, or be more metaphorical as are these: Stories.
Below are some true stories—case studies, if you will—about actual clients and others, anonymised, which illustrate aspects of emotional intelligence in the workplace.
However, there are many more work stories dotted around in other pages and this page lists all the ones I’ve found so far: