True stories illustrating aspects of emotional intelligence in the workplace
jeremy@emotionalintelligenceatwork.com | 01453 764 615
Case studies
Time and motion
It was a care home. He couldn’t be entirely clear what their problem was, but they had said they needed a time and motion study and, did I do those?
A story about stories
One Friday afternoon, the telephone rang. It was a woman who asked me if she could discuss my website. Thinking that this was another website developer cold calling about my website
Seeing the light
I’d been working with Mike and his business for some time. One morning, we were talking about his five year plan and his strategy to meet the targets in the plan.
Don’t push—be curious
My company is called Jeremy Marchant Limited. But that makes it too much about me, so I decided to trade under the brand emotional intelligence at work
How one client got out of his own way
In this video, Jeremy Marchant tells a powerful story about a client who had to accept that holding on to an issue was holding him back in his business.
An emotionally intelligent approach to sales
...Amazingly, the salesman still persisted – so my client walked out, the laptops not bought...
Expecting a response
"I seem to have a problem when I congratulate people for something and they don't say anything in return ..."
Train
Back when I was a business consultant, one of my clients was a train operating company. So I asked them what a train was.
Too busy
Daisy impressed me by the diligence she put into ensuring that her staff got the training they needed. Eventually, I turned to her and said, “So who trains you, Daisy?”
Tears before bedtime
"A TV boss has been embarrassed after an email she sent to colleagues was belatedly leaked..."
High anxiety
Jack had one problem. If things went well on the client site, and he was able to fix the problem, he had no problem. But if he arrived and, after a period of time, couldn’t
Email blizzard
One of Dave's clients had accepted some work without criticism but, sixty days later, still hadn’t paid up. Dave was getting irritated...
Retailer
Martha wanted to increase the revenue from her shops and was sure that her sales staff had room to improve their selling skills. But...
