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Recently, on LinkedIn, this question was raised: I am a 25 year old young professional, and I am experiencing pain and hardship trying to put my emotional intelligence learning into practice. Probably because I know EQ can be measured and I have set targets for myself... Read More

This game has two sides, White—who has to play alone and who will turn on anyone who tries to help him—and Black, who can be played by any number of people. As far as White is concerned, the more the better. Bring it on! All must be members of a LinkedIn discussion forum. No... Read More

… and how Bristol city council couldn’t get it more wrong This blog is one of an ongoing series discussing examples of good and bad customer service. Google “parking Bristol” and the first search result is that of Bristol City Council’s site. Fair enough. T... Read More

  The sublime For some time, a relative had live-in 24/7 care to help them cope with worsening dementia. As their care needs became more challenging, it was clear that they would have to move to a care home. It fell to me to look for one. Luckily, my relative could afford one of... Read More

The meaning of your communication lies in the response you get (Bodenhammer and Hall, The user’s manual for the brain, Crown House, 2000, p79). A well known NLP presupposition, of course (well known to NLP people, that is). But is it actually correct? It’s an important... Read More

This game requires two participants, Black and White, who are both members of a LinkedIn discussion forum. No message is intended by the choice of colours or the allocation of colours to roles in the game: the analogy is with chess. No sexism is intended by the choice of gender... Read More

I want to make it clear that I do not endorse any of UKIP’s policies (or those of any other political party) but I am fascinated by how this party was so successful in last week’s EU elections. Targeting their market Nigel Farage, the leader (I use the word very advisedly—it’s... Read More

I recently received probably the worst marketing email ever. It was creepy. It opens ominously, as if it were from a petulant stalker: My records show me that you have not been opening my emails lately. That is just that little bit scary. What is this woman recording about me?... Read More

Coaches often fret about how they will respond if a prospect or client asks them how they measure the success of their work.  They’re always looking in LinkedIn discussion forums for ‘tools’ and ‘techniques’ to help them prove they have had an effect... Read More

Jeremy has a go at fatuous reporting of research In an article titled: “New Study Shows Humans Are on Autopilot Nearly Half the Time” (why must Americans capitalise every word?), the second paragraph starts: It turns out that just under half the time, 46.9% to be exact, people... Read More