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In The guardian, Tony Yeaman comments: “Prof Don Berwick’s report Improving the Safety of Patients in England follows a long line of investigations into failures in care within the NHS and a plethora of responses to them; and yet we are no closer to the solution of... Read More

The Friends and Family Test (FFT) is a single question used to assess services provided by the NHS: “How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?”. NHS England’s publication guidance says: “The Friends... Read More

According to The guardian “The Keogh review [published yesterday, 16 July] into high death rates at 14 NHS trusts has not found a disaster on the scale of Mid Staffs, but rather the more banal spectacle of mediocre hospitals, struggling to meet one improvement target after... Read More

When my mother was ill last year in hospital, it gave me some opportunities to be curious about how the staff were with her and with each other. Every morning, someone would come around and ask her what she wanted in her meals for the rest of the day. It was always one of two... Read More