About emotional intelligence

The customers of any reasonably successful business should be able to take the quality of its products and services for granted.

There is only one area which a business - or any organisation - needs to address if it wants to lift itself from averagely successful to excellent: emotional intelligence. Emotional intelligence at work is about how people and relationships function:

relationships between colleagues, between directors and staff, and between the organisation and its customers, stakeholders, suppliers, competitors, networking contacts, ... everyone!

It is about leadership, teamwork, partnership and vision. Founded on excellent practice and understanding of communication, the emotionally intelligent business consistently excels in all these areas and has insight into how this happens.

An organisation which is emotionally intelligent has staff who are:

motivated, productive, efficient, aligned with the business, and committed; effective, confident, likeable, happy, and rewarded.

Emotional intelligence - often abbreviated to EI or EQ - is applicable to every human interaction in business: from staff motivation to customer service, from brainstorming to company presentations. But the subject is far deeper and wider than these examples, and emotional intelligence must be able to understand and deal with:

how we assess people, how relationships develop, how our beliefs generate our experience, and with resistance, power struggles, judgment, competition, vision, leadership, success, and much more.

Only in a business in which the staff are emotionally intelligent can they work together to maximum effectiveness. This can only increase the organisation’s success, however measured.

Emotional intelligence is essential for excellence.

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