» Conflict resolution

As the old saying goes, “When the sea is calm, everyone is a great sailor. It is only when the storms come that real leadership counts”. So it is with people working together. It is only when conflict arises that real management and leadership qualities are needed.

Conflict resolution

The Parent-Adult-Child model: the basics

the psychologist Eric Berne developed the idea that people can switch between different states of mind—sometimes in the same conversation and certainly in different parts of

Perception is projection

Perception and projection are two psychological processes. They are values-neutral, neither good nor bad in themselves. We repress stuff in our minds which we find hard to

Setting the right intention

Accept 100% responsibility for your outcomes and accept that there’s another person in the discussion with their own set of needs, wants, desires and outcomes

Resistance

To handle resistance to your ideas and influence during negotiation, you will first need to know why there is an objection. Typically, people object or resist because they:

Building rapport—1

Rapport is the ability to relate to others in a positive and constructive way which emphasises the humanity and ‘otherness’ of other people.

Chunking up and down

‘Chunking up’ refers to moving from specific, or small scale ideas or pieces of information to more general, larger ones. ‘Chunking down’ (obviously) means going the other

Saying ‘no’: 13 tips

Sometimes you have to be able to say 'no' and not leave yourself open to influence or manipulation. When we just take on everything thrown at us, our bosses and colleagues

Noticing body language: 14 tips

Humans are the only animals to communicate using words. The rest of the animal kingdom manages very well with non-verbal signals. Your body language releases lots of subtle

Metaprograms

Metaprograms are ways in which people choose to approach life and their relationships with other people

A short piece about disputes

The problem with disputes in relationships is that they are never about what the people in dispute think the dispute is about.

How to transform a relationship in twenty minutes

The client of a colleague reported difficulty being a parent to his middle child. The child was clearly unhappy. The father was unhappy because he did not know what to do

The best way to make decisions

Note, this article is not called “the way to make the best decisions”. However, the best method of decision making goes as follows.

Dispute resolution

If two people are in a dispute, the problem is never the thing the dispute is about, the problem is that they are having a dispute. Disputes are just a particular type of conflict.

Being right

Being right can be a big problem for people in charge—and indeed for people whose quality of service relies on their capacity to give good advice: accountants, financial

Thinker, feeler, knower, sensor ?

In 1928, Carl Jung identified that people receive and process information in four ways: thinking, feeling, intuition and sensing (in a kinaesthetic sense)

Thirty tips for handling stress

Emotionally intelligent techniques: reactive (in and after specific stressful situation), be assertive, reframe : look for what you can appreciate in yourself