Jeremy believes a key factor in his success working with businesses is that, with thirty years practical experience in business before starting as a coach, he can situate what he does in the client’s experience. He always places emotional intelligence issues in a business context making his work practical rather than academic.
He now deploys a technique which uses practices from coaching, mentoring, training, consulting, advising and (very occasionally!) telling.
After ten years in Marks and Spencer as a business analyst and manager in the IT division, and in the company’s Finance group, he spent fifteen years as a business consultant working with a wide range of, largely, corporate clients, including the BBC, Rothmans, Hewlett-Packard, EWS Railways, Boots, Harrods and many others. His primary role in these assignments was to help clients identify and define the functionality of their major IT developments.
Jeremy received full training in business coaching and in how to run a coaching business with Shirlaws.
He learnt the practical application of emotional intelligence from Psychology of Vision (PoV). He assisted with the development of the PoV UK Fundamentals of success programme for businesses and he is accredited by them to deliver this programme. He has completed the Steps to leadership programme and more than one hundred days of PoV workshops.
He studied NLP up to master practitioner level and obtained his certificate with John Seymour; he assisted John with his 2006-07 practitioner course in Bristol.
He has completed a twelve day course in cognitive behaviour therapy with UWE, and has trained in positive psychology.
He is, however, no more an NLP practitioner than he is a PoV trainer, a CBT practitioner, a positive psychology practitioner or even a business coach. Or, is he all these things and more? ‘Integrative’ is probably the best word to describe his approach.
Jeremy has been a visiting lecturer at University College, Birmingham where he taught business skills.
He has a lifelong interest in psychology and has read extensively on the subject for forty years.
He is a partner in Synatus, a nationwide group of some 150 senior level consultants, interim managers, coaches and trainers.
He is training to be an associate with Asentiv (formerly the Referral Institute), and will be able to train all of Asentiv’s extensive and well-proven material on referral and advocacy marketing.
He is an associate of and facilitator/mentor with Akonia, a London-based training company which offers the GradStart programme of business and soft skills development for undergraduates and for graduate recruits.
He is also a member of Healthwatch Gloucestershire (HWG); and of Gloucestershire Hospitals NHS Foundation Trust, 2gether NHS Foundation Trust and Avon and Wiltshire Partnership NHS Trust. As a volunteer with HWG, he reviews documentation sent for review by health and care agencies, for example their complaint handling strategy and procedures.
emotional intelligence at work is also a member of the Thames Valley Chambers of Commerce group.
When not working with businesses, he is a composer, music arranger and editor, with professional performances and a commercial CD to his credit. He has written extensively for Fanfare, the prestigious US serious music magazine: archive. He is a supporter of Crouch End Festival Chorus, of NMC Recordings and Toccata Classics records.
He has also written for professional theatre performance—albeit just a ten minute monologue, so far (but zero rejection slips to date!).
He has written a book, working title, Network now, or OK, I’m doing what you told me, how come it isn’t working? on business networking and forming advocacy relationships for which he is seeking a publisher. He is contemplating a second volume.
Having graduated with an honours degree in mathematics from the University of Kent, Jeremy spent four years with BT in the seventies, working on huge billing systems and gaining an excellent training in systems analysis.
Ten years with Marks and Spencer followed. Seven of these were in IT, in team- and project-leading and management roles. He was the project leader for the first IT system to be rolled out to all stores. He says, “I learnt then, if I hadn’t already grasped it, that having the system do what the client needs—not wants—is paramount”.
Having exhausted the possibilities within the IT division, he moved to Finance and became an IT auditor. This was a hugely beneficial preparatory experience for his next role as a business consultant.
He joined Catalyst Systems in 1989, a small IT consultancy, working with an impressive lineup of bluechip clients, including the BBC, Harrods, Littlewoods, a number of utilities including Scottish Power, but not forgetting Normans Superwarehouses.
He says, “In that time I worked with an iterative prototyping methodology which was designed to enable clients to move from a position of knowing what they, as individuals, wanted to knowing what their business needed. I still believe that getting that right, at the start of a project, is essential if the final system is going to meet the client’s needs. Plenty of contemporary high visibility system implementations appear to attest to that.”
Catalyst turned out to be unable to weather the storm of the early nineties’ recession and he moved to Admiral Management Services where he had a number of very varied consultancy assignments (with Rothmans, HP, Boots, the MoD, EWS Railways, GCHQ, more utilities, and so on) as well as the some interim management roles. Eventually AMS was taken over by CMG, itself to be swallowed shortly after by Logica.
By this time he felt he had enough of consultancy (and interim management), but was still interested in working with businesses. When the opportunity came in 2003 to join Shirlaws, an international coaching firm working in the SME sector, he readily took it. A year later, he set up his own coaching business and, after a few years, developed the emotional intelligence at work brand.
> Jeremy’s personal Youtube channel
by Jeremy Marchant . last updated: 29 may 2017 . pictures: Nigel Hudson