Chunking up and down

‘Chunking up’ refers to moving from specific, or small scale ideas or pieces of information to more general, larger ones. ‘Chunking down’ (obviously) means going the other

Saying ‘no’: 13 tips

Sometimes you have to be able to say 'no' and not leave yourself open to influence or manipulation. When we just take on everything thrown at us, our bosses and colleagues

How to improve your business website—1

Stay with this. Although what I will propose may sound radical, it doesn’t need much work now; you can add to it later (and for search engine purposes, should be built up

Behavioural flexibility

Sometimes we get on instantly with another person, sometimes there’s a clash. The clash arises because one or both people have insufficiently considered the needs of the other.

Noticing body language: 14 tips

Humans are the only animals to communicate using words. The rest of the animal kingdom manages very well with non-verbal signals. Your body language releases lots of subtle


Metaprograms are ways in which people choose to approach life and their relationships with other people

A short piece about disputes

The problem with disputes in relationships is that they are never about what the people in dispute think the dispute is about.

A short piece about making the other person more important than you

This means : Think and feel about other people, behave towards other people as if they were more important than you.

Why you can’t teach soft skills

You can’t teach “soft skills” because they aren’t skills, and the only things you can teach are skills.

Another shiny red car

A few years ago, it was time to replace my car. Off I went to Bristol Street Motors in Stroud, where I had already bought two second hand cars, in search of a third.