Being right can be a big problem for people in charge—and indeed for people whose quality of service relies on their capacity to give good advice: accountants, financial
People who talk about customer service often advocate ‘going the extra mile’. In addition to providing the services the supplier is contractually obliged to provide,
Many businesses that think they provide customer services just don't get it. They think that service begins and ends in the interactions they have with their customers,
Apart from a few odd individuals, people don’t buy power tools so they can slip into the garage and caress them. They buy an electric drill because they need a hole in the wall.