Having previously said that I don’t recommend having expectations, it may seem perverse that I am suggesting that intentions are fine. But these really aren’t the same thing.
A useful model of how we learn. It applies to any other skill in which there is a strong behavioural component which is also restricted in the choices of behaviour possible.
When we judge someone we apply a label to them that is very hard for them to remove. Our judgments are often ill informed—or at least under-informed—and we naturally fill in
We get angry—for example, if a stranger attacks my child—and it is a visceral, instinctive response. If I am still angry about the situation two hours later, or two years
Blogs are very important. They demonstrate that you are a human being. Blogs about "sign up now, only two places left" tell the reader that you're more interested in selling
Leaders differentiate themselves from others in four ways. It is important to see that these people are leaders not because they behave in this way: they behave in this way
the psychologist Eric Berne developed the idea that people can switch between different states of mind—sometimes in the same conversation and certainly in different parts of
Being right can be a big problem for people in charge—and indeed for people whose quality of service relies on their capacity to give good advice: accountants, financial