Attitude is not a negative word. It’s true you can have a bad attitude towards something; but equally you can have a good attitude towards something, for example business

The chorusmaster’s tale

Havergal Brian's Gothic symphony remains one of the most challenging works in the choral repertoire. Far from being the random jottings of a deluded old man, the work is a

What to do to stop projects failing

To be honest, this might be better titled, What to do to reduce the risk of projects failing. It's a very brief summary in response to the interesting work done by the

A short piece about the «facilitating environment»

Creating a “facilitating environment” is a key component of leadership. And, as I suggest leadership is an approach, an attitude, rather than a job description, it is

What is a «facilitating environment»?

Some time ago, I was running a workshop about leadership for charity bosses. During the conversation, one of the participants told us about the time when her charity lost a

An approach to hiring and inducting graduates that works

During the course of our conversation, it became apparent that Waterstons not only has a well-developed process for bringing new graduate recruits into the business, but also

The intergenerational communication gap at work

That there is an intergenerational communication gap shouldn’t come as surprise. Many people experience it directly. And, ’twas ever thus:

A short piece about (un)conscious (in)competence

A useful model of how we learn. It applies to any other skill in which there is a strong behavioural component which is also restricted in the choices of behaviour possible.

A short piece about judgement

When we judge someone we apply a label to them that is very hard for them to remove. Our judgments are often ill informed—or at least under-informed—and we naturally fill in


To handle resistance to your ideas and influence during negotiation, you will first need to know why there is an objection. Typically, people object or resist because they: