A short piece about dealing with difficult people

In a webpage that I will elaborate and extend any day now, I give no fewer than thirty tips for dealing with difficult people. However, the three top ones are:

Saying ‘no’: 13 tips

Sometimes you have to be able to say 'no' and not leave yourself open to influence or manipulation. When we just take on everything thrown at us, our bosses and colleagues

A short piece about why we behave the way we do

We invariably behave in a certain way at every moment in our lives for reasons. We might believe it is the right thing to do. We might feel that acting in this way will

Noticing body language: 14 tips

Humans are the only animals to communicate using words. The rest of the animal kingdom manages very well with non-verbal signals. Your body language releases lots of subtle


Metaprograms are ways in which people choose to approach life and their relationships with other people

A short piece about well formed outcomes

If you are seeking to solve a problem, what do you want to have happen? A well formed outcome is one that is achievable and purposeful and which satisfies all the following

A short piece about problems

Whenever anybody tells me they have a problem, all I know at that moment is that that is not the problem.

How to transform a relationship in twenty minutes

The client of a colleague reported difficulty being a parent to his middle child. The child was clearly unhappy. The father was unhappy because he did not know what to do

The best way to make decisions

Note, this article is not called “the way to make the best decisions”. However, the best method of decision making goes as follows.

Trust me, I’m a director

... the board wanted me to interview each member of the business... One finding was very prominent: the staff believed that the directors didn’t trust them.