Being assertive means respecting yourself and other people; seeing people as equal to you, not better than you or less important than you.

Why being in control is not always a good idea

I once had a boss who wouldn’t let out of the door a proposal, or even a letter, I’d written before he had revised it half a dozen times. How did I feel?

An emotionally intelligent view of motivation

A friend’s daughter went on an assertiveness course. “How did it go?” we asked when she returned. “It was alright, but people are still not doing what I tell them to do.”

Tears before bedtime

"A TV boss has been embarrassed after an email she sent to colleagues was belatedly leaked..."


Mentoring can be a highly effective way for people to develop in their jobs, whether managers or not. But...

Being passionate

“Do people buy what you do or why you do it?”


Martha wanted to increase the revenue from her shops and was sure that her sales staff had room to improve their selling skills. But...