Being assertive means respecting yourself and other people; seeing people as equal to you, not better than you or less important than you.

Expecting a response

"I seem to have a problem when I congratulate people for something and they don't say anything in return ..."


Back when I was a business consultant, one of my clients was a train operating company. So I asked them what a train was.

Email blizzard

One of Dave's clients had accepted some work without criticism but, sixty days later, still hadn’t paid up. Dave was getting irritated...