jeremy@emotionalintelligenceatwork.com | 01453 764 615
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Customer service thought
Many businesses that think they provide customer services just don't get it. They think that service begins and ends in the interactions they have with their customers,
Twelve principles of effective communication
The outcome of any communication is what we intend it to be.
Customer service: a game of equals
In this video, Jeremy Marchant discusses how serving the customer is a relationship of equals.
Well formed outcomes
Well formed outcomes are essential for any service provider in defining or gathering requirements with a client
An emotionally intelligent approach to sales
...Amazingly, the salesman still persisted – so my client walked out, the laptops not bought...
Submarine
The navy's most advanced submarine came to a halt and eventually limped into port.
The meaning of a communication is what the recipient makes of it
The meaning of a communication is what the recipient makes of it
The outcome of any communication is what we intend it to be
We can only understand what someone says to us in the context of our own experiences and attitudes. We cannot import the other person into our minds.
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