» Benefits of the emotional intelligence at work approach

We don’t really talk about benefits. For us, the key subject is how businesses and other organisations are going to resolve their problems and issues. There are inevitably benefits, or beneficial outcomes, as a result.

emotional intelligence at work is committed to facilitating change in our work with clients – not just teaching people techniques they might apply at some point in the future if they feel like it and can remember what we said. The best way of doing this is to facilitate the people in a team working together by having better work relationships and operating in a better structured organisation. As a consequence, team members:

are more productive: delivering more with the same resources, or the same with fewer
produce higher quality deliverables: crucial for all businesses (and other organisations like the NHS) needing to preserve a reputation for good customer service
are happier and more fulfilled, resulting in lower absenteeism through stress and other reasons
by learning from the materials we teach, team members are more flexible, enabling them to be more responsive and able to deal with a wider range of demands.

For the business itself, it is likely to have:

clear, verified, objectives for the business
a strategy and a plan to enable the business to reach those objectives
confidence that the plan is workable and the business is ‘on the right tracks’
a business which conforms to the values and priorities of the people who comprise it
an understanding of the functional areas of the business and how they interrelate
a business which provides the right work/life balance for its people.

Further outcomes of our work in general are:

a more successful business—however you define success
improvement in people’s skills and techniques throughout the business thereby improving business performance
a provably more efficient business which must be more profitable than a less efficient business, all other things being equal. (Various benchmarks can be used to demonstrate efficiency, including time spent on management and administrative tasks, level of mistakes made and detected internally, level of mistakes made and pointed out by clients, staff discontent and absence.)
the ability to pass on skills and techniques learnt to others in the business
less stress—more ease
Insight and understanding with which to handle difficulties in interpersonal relationships within the business and between the business and others
an ability to positively do better, because of excellence in personal development and relationship skills
happier, more fulfilled people.

And it’s worth pointing out that the effects of our intervention extend beyond the business and that coaching and mentoring can be ‘perks’ for staff which will help them in their lives as a whole.

Benefits of the emotional intelligence at work approach

Further reading