• home
  • about
    • emotional intelligence at work
    • GradStart (graduate performance at work)
    • Jeremy Marchant
    • this website
  • how we help
    • people
    • teams
    • businesses
    • other organisations
  • what’s the problem?
  • blog and diversions
    • Jeremy Marchant’s blog
    • newsletters
    • quotations
    • music
    • diverting videos
  • contact
emotional intelligence at work
jeremy@emotionalintelligenceatwork.com | 01453 764 615
Intelligence at Work Linkedin Link Intelligence at Work Twitter Link Intelligence at Work Youtube Link
  • essential
    • relationships at work
    • leadership
    • communication
    • emotional intelligence
  • people
    • leadership
    • personal growth
    • managing people
    • successful teams
    • conflict resolution
    • employability
  • business
    • networking and advocacy
    • business growth and change
    • customer service
    • employability
  • stories
    • work stories
    • more stories
  • short pieces
  • long reads
  • videos
    • Jeremy Marchant’s videos
    • Jeremy Marchant’s videos
    • emotionally intelligent videos

Customer service thought

Service team

Many businesses that think they provide customer services just don’t get it.  They think that service begins and ends in the interactions they have with their customers, irrespective of whether the interactions are actually of any benefit to the customer.

This page will be added to as and when we find useful articles on the web.

The Zappos style

07_Tony-Hsieh-ChessumFirst up is Tony Hsieh, whose business, Zappos, provides a startling contrast to most preconceptions.

Further reading

  • On politics and politicians—2On politics and politicians—2
  • A short piece about dealing with difficult peopleA short piece about dealing with difficult people
  • A short piece about going to networking eventsA short piece about going to networking events
  • In with the newIn with the new
  • Buckets and spadesBuckets and spades
  • Fun and gamesFun and games
  • On politics and politiciansOn politics and politicians
  • On women and men—2On women and men—2
  • The case for interventionThe case for intervention
  • How to tell when a relationship is over…How to tell when a relationship is over…