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Customer service thought

Service team

Many businesses that think they provide customer services just don’t get it.  They think that service begins and ends in the interactions they have with their customers, irrespective of whether the interactions are actually of any benefit to the customer.

This page will be added to as and when we find useful articles on the web.

The Zappos style

07_Tony-Hsieh-ChessumFirst up is Tony Hsieh, whose business, Zappos, provides a startling contrast to most preconceptions.

Further reading

  • Phew!  What a scorcher!Phew! What a scorcher!
  • Kicking the leavesKicking the leaves
  • One off specialOne off special
  • More time to thinkMore time to think
  • Uplifting musicUplifting music
  • Jeremy Marchant videosJeremy Marchant videos
  • MaybeMaybe
  • On being stuckOn being stuck
  • Short storyShort story
  • Get that CV rightGet that CV right