» emotional intelligence at work on holiday

Newsletter 14 : 30 march 2009

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Greetings
Welcome to our newsletter, particularly if you’re a new subscriber. Our policy is to offer a change from other newsletters which do demand an awful lot of reading…

Client of the week

Martha owns a small chain of shop. She wanted the business to make more money, so she reckoned training the staff to be better at selling was the answer. That didn’t work. What worked was Martha hiring a PA. Moral: when someone tells us they have a problem that is not what the problem is. Read the full story

Video of the week

Leading with the heart in business (making people values important). An emotionally intelligent approach to leadership from Chuck Spezzano.

Quotations of the week

The trick is in what one emphasizes. We either make ourselves miserable, or we make ourselves happy. The amount of work is the same.
Carlos Casteneda

Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be encumbered with your old nonsense.
Ralph Waldo Emerson