Praise for emotional intelligence at work training

Feedback from EI courses delivered by Jeremy Marchant and Kay McMahon in a large NHS acute unit.

Staff were drawn form NHS bands 1-4 (ie, they were in junior positions)

The courses were:

• Communication skills
• Being more assertive
• Dealing with difficult people
• Handling stress
• Handling change.

Please see Personal effectiveness (days I-II) and Interpersonal effectiveness (days I-III) for descriptions.

The GradStart programme uses the content of these days as a starting point.

What attenders said

—It was very well done and easy to take on board

—The day was a perfect balance.  The breaks, games and interactions were well timed and placed, whilst the info was very helpful

—The role play and games were excellent and helped you realise how much you miss when certain elements of communication can’t be used or are used inappropriately

—Whole course has enabled me to identify and focus on the issues I need to work on

—Great format in comparison to other courses attended

—I have learnt a lot

—I’ve really enjoyed this course

—Very good, but quite challenging

—Excellent course—will recommend it to my colleagues

—It is very worthwhile and makes you reassess yourself and the way you do things

—I was very sceptical of the course and not looking forward to it.  I have enjoyed the day and have been pleasantly surprised

—… the course is really useful in identifying, understanding and dealing with stress

What was useful?  —Breaking the subject down into manageable chunks

What could we do better?  —Can’t think of anything, it was excellent!

If a colleague were attending the programme, what would you tell them?  Go for it, it’s very enjoyable and helpful

Quotations gathered from attenders at a number of EI development programmes . uploaded 26 january 2015 . image:  Free images