» Why emotional intelligence is important in the workplace

There is only one area which a business—or any organisation—needs to address if it wants to lift itself from averagely successful to excellent: how well the people in the business work together.

This is the value of emotional intelligence in the workplace.

emotional intelligence at work is about how people and relationships function:

relationships between colleagues, between directors and staff;
relationships between the organisation and its customers, stakeholders, suppliers, competitors, networking contacts, … everyone.

It is about leadership, teamwork, management skills and partnership. Founded on excellent practice and understanding of communication, the emotionally intelligent business consistently excels in all these areas and has insight into how this happens.

An organisation which is emotionally intelligent has staff who are:

motivated, productive, efficient, aligned with the business, and committed;
effective, confident, likable, happy, and rewarded.

Emotional intelligence is applicable to every human interaction in business: from staff motivation to customer service, from brainstorming to company presentations. But the subject is far deeper and wider than these examples, and emotional intelligence must be able to understand and deal with:

how we assess people
how relationships develop
how our beliefs generate our experience
as well as resistance to change, power struggles, judgment, competition, vision, leadership, success, and much more.

A business in which the staff are emotionally intelligent is one which enables them to work together to maximum effectiveness. This can only increase the organisation’s success, however measured.

Emotional intelligence is essential for excellence.

by Jeremy Marchant . © 2013 Jeremy Marchant . last updated 5 august 2015 . image: Free images
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