People like hearing stories. If you can tell a pertinent story, your message has a far greater chance of lodging in the listener’s mind. Stories can be stories about you and your clients, or about other people’s clients, or be more metaphorical as are these.
Here’s a (true) story about how one of these stories, The monks and the lady of the night, was the key to helping the client resolve a particular problem.
Below are stories which illustrate emotional intelligence in the context of the workplace and, more generally, in relationships
There are around forty true stories about clients and others—anonymised—on this site. Well worth browsing:
> But why tell stories?