Welcome to this website which provides resources on the subject of emotional intelligence in the workplace.
We don’t expect you to believe anything on this website…
if you’re prepared to give the ideas house room—thinking about how they might help you, and about how they help those who do believe them—we hope you’ll find the site useful.
As a learning and development centre, this website was inspired by the excellent Businessballs site, and is work in progress. At the time of writing, it is filling out but some sections are still thin; this is because content remains to be created and uploaded, not because we have nothing to say in these areas! Currently, there are five hundred pages of resources, blogs and back numbers of newsletters.
resources (blue menu bar)
The majority of the site is accessible from this menu bar. All of the content here is neutral: the resources are intended to be helpful to people running, and working in, their businesses and other organisations, and to inform and generally be of use to the visitor. It is not sales-oriented. There are almost no “calls for action”. Some of it is more frivolous and we hope you find it entertaining. We scrupulously do not promote emotional intelligence at work.
menu items 1-3
resources are organised into three menus according to their relevance:
menu item 1 : resources about the essential subjects: business relationships, leadership, communication and emotional intelligence
menu item 2 : resources about individual people at work
menu item 3 : resources about businesses.
Within each of three menu headings, the resources are organised under subheadings which reflect the typical and frequent needs businesses have. People, for example, is divided into Leadership, Managing people and so on. A resource logically can appear in more than one place (eg, the story Drill is in Businesses/Customer service and General/Communication).
These resources are written at different levels. Each level has its own coloured stripe across the top of the related picture.
♦ guide articles (blue): neutral pieces about some aspect of emotional intelligence in the workplace which are intended to give guidance and teaching on how to use emotional intelligence to work better
♦ opinion pieces (purple): these are more ‘bloggy’, more informal, opinionated pieces which should still be of use in learning how to work together better
♦ work stories (green): most of these are true stories based on our experience with clients and others we have met over the years; they illustrate where people have benefitted when they’ve applied an aspect of emotional intelligence to their work. (All identifying information has been changed to protect the innocent.)
♦ other stories (red): these fictional, often metaphorical, stories have a relevant point to make.
The latest resources to be added appear on the home page in order of upload.
menu items 4-7
menu item 4 : stories menus: People like stories, whether they are true or not. So, all the stories on the site are grouped together in this menu item—in two categories, work stories and other stories—as well as appearing in the appropriate resources submenus by subject, as described above.
menu item 5 : short pieces menu: in answer to those have pointed out my articles are sometimes too long, all the articles on this menu are restricted to not much more than 300 words. Subjects are almost always ones already covered on resources pages. When I have enough, I will remove them and put then in a second website.
menu item 6 : long reads menu: on the other hand, some people like a longer read. These articles are being collected here.
menu item 7 : diversions menu: These links to other websites are just for amusement and… diversion. Sometimes their connections to emotional intelligence, or to the world of work, are tenuous, to say the most. “All work and no play…” Do explore. Also included here are collections of quotations and the newsletter archive (the newsletters are also collections of links to other sites)..
site options (black menu bar)
As if that weren’t enough, this menu bar offers further pages about emotional intelligence at work, promoting our services and how we work with clients.
menu item 2 : about: This section describes emotional intelligence at work, particularly in terms of our approach and ethos. We also include here information about a small number of partners with whom we jointly provide services.
menu item 3 : how we help: These menu options link to information about how we help people, businesses and other organisations to change, grow and become more successful through the use of emotional intelligence in the workplace.
menu item 4 : what’s the problem?: In development. This section describes our services solely in terms of problem and solution, rather than service.
menu item 5 : contact: An exciting form which you can use to contact us. You can also contact us at firstname.lastname@example.org . 01 453 764 615 . 07 970 269 170.
menu item 6 : Jeremy Marchant’s blog: The blog contains entirely personal thoughts on life and work, from his supposedly emotionally intelligent perspective. It seeks to be surprising on occasion, intentionally provocative and opinionated—so beware! I do not restrict myself from making general political remarks in my blogs, nor from criticising politicians. However, this is not a party political blog; it’s just that the tories have been in power for the lifetime of the blog and this site.
Of course, everything is interrelated, so please use the search facility as well as the menus to find what you seek. If there is something missing (and there certainly is plenty!) please contact us and we’ll do our best to add the material to the site.
newsletter sign up: emotional intelligence at work produces a newsletter every two or three weeks. It mixes diversions and quotations with links to more serious articles and videos on emotional intelligence in the workplace. Please sign up for this on the home or contact pages.
quotation of the moment: There are some 900 quotations on the site, many of which express a truth well or inspire. Plenty more are poetic, funny or just whimsical. You can get a new quotation by refreshing the screen. We’ve gone to some trouble to establish provenance. For example, Einstein did not say, “Insanity is repeating the same mistakes and expecting different results”, and Churchill didn’t say, “Democracy is the worst form of government except all the others that have been tried”. We use, and are most grateful to, Wikiquote, which seems to be the least unreliable quotation site.
Many of the guide article pages have a download option allowing the articles to be downloaded as pdfs. These have been specially formatted to print nicely.
Occasionally a webpage may be changed without the corresponding pdf being changed. Bear with us, there are only so many hours in the day.
We don’t track who downloads pdfs, so we can’t and won’t follow you up. If it interests you, we believe you’re intelligent enough to contact us. If you’re not interested, why would we bother you unnecessarily?
use of resources
Resources and blogs are freely and willingly provided for your personal use, including self-development, research, and organisational improvement.
If you are considering using any of emotional intelligence at work‘s content with clients or for any sort of commercial gain, please contact Jeremy Marchant before you start (email@example.com . 01 453 764 615). We’re always interested in discussing informal joint ventures.
Please don’t distribute articles or parts of articles by email.
This material may not be sold, published, or reproduced online, or in any other form, without specific prior permission.
In all cases, please reference authorship and copyright of material you use, with a link to the relevant page on this emotional intelligence at work website. If a webpage does not have a copyright attribution, please include this text: “by Jeremy Marchant . © 2017 Jeremy Marchant Limited”
disclaimers and the rest
emotional intelligence at work
Terms and conditions of work are tailored for each client assignment—sample available on request
We are aware of and will comply with our obligations under current UK legislation
We will not disclose to third parties any information you provide about yourself or your business
We will not follow you up if you download material from this website, unless you ask us to
pdfs are made available for the use of the downloader; they must not be amended, copied or circulated without permission from Jeremy Marchant Limited (see Use of resources above).
Reliance on the material on this website and any related offerings (eg, the pdfs) is at your sole risk.
Jeremy Marchant and Jeremy Marchant Limited assume no responsibility for any errors or for any damages arising from your use of these materials.
Please seek qualified advice for any action entailing potential liabilities.
Where appropriate, retain this notice [text in bold] on copies you make.
Personal details in work stories and other pages have been changed to protect the innocent
We are neither responsible for, nor necessarily endorse, the content of other people’s websites, videos and other material.
The only cookies in this website are the usual ones operated by Google and YouTube. emotional intelligence at work does not use any other cookies on this website.
By using this website you agree to the use of the cookies named above, or you may opt out of or disable them by adjusting the settings in your browser or as directed by these organisations.
text Jeremy Marchant unless otherwise stated
videos Dave Harries (interviewer/director) and Matt Bigwood (camera) of CommunicateTV | except IoD leadership video Richard Dunnett (camera/director) of the Institute of Directors
graphic design Paul Holden at PRH Design
website design and development Ollie Francis at Deckchair UK using the WordPress Blue diamond theme
pictures of Jeremy Marchant Nigel Hudson and Dave Harries | pictures of Africa Jeremy Marchant | library pictures primarily Free Images (including this page), these are acknowledged on each page
acknowledgments for content Grant Leboff . Sarah Owen . John Seymour . Darren Shirlaw . Chuck Spezzano and Jeff Allen, Sue Allen, Ian Haugh and Julie Wookey | many writers, too numerous to list in full, but particularly Joel Bakan . Aaron Beck . Eric Berne . Malcolm Gladwell . Daniel Goleman . Ivan Misner . Steven Pinker . Carl Rogers . DW Winnicott | and Kay McMahon
acknowledgments Helen Braithwaite . Nicolas Marchant
blogs and quotation selections copyright © 2013-2017 Jeremy Marchant
newsletter selections copyright © 2008-2017 Jeremy Marchant Limited
the rest copyright © 2007-2017 Jeremy Marchant Limited unless otherwise asserted
all rights reserved
website release 2.18 . last updated 13 october 2017.
emotional intelligence at work is a brand of Jeremy Marchant Limited . contact firstname.lastname@example.org . 01 453 764 615