20
SEP
2014

Why is it difficult to practise EI?

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Recently, on LinkedIn, this question was raised: I am a 25 year old young professional, and I am experiencing pain and hardship trying to put my emotional intelligence learning into practice. Probably because I know EQ can be measured and I have set targets for myself...
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05
SEP
2014

Games people play on LinkedIn—2: «Bring it on!»

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This game has two sides, White—who has to play alone and who will turn on anyone who tries to help him—and Black, who can be played by any number of people. As far as White is concerned, the more the better. Bring it on! All must be members of a LinkedIn discussion forum. No...
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08
JUL
2014

How to park in Bristol…

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… and how Bristol city council couldn’t get it more wrong This blog is one of an ongoing series discussing examples of good and bad customer service. Google “parking Bristol” and the first search result is that of Bristol City Council’s site. Fair enough. T...
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04
JUL
2014

Customer service—the sublime and the ridiculous

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  The sublime For some time, a relative had live-in 24/7 care to help them cope with worsening dementia. As their care needs became more challenging, it was clear that they would have to move to a care home. It fell to me to look for one. Luckily, my relative could afford one of...
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28
JUN
2014

Mistake in NLP shock horror

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The meaning of your communication lies in the response you get (Bodenhammer and Hall, The user’s manual for the brain, Crown House, 2000, p79). A well known NLP presupposition, of course (well known to NLP people, that is). But is it actually correct? It’s an important...
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14
JUN
2014

Games people play on LinkedIn—1: «Expert»

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This game requires two participants, Black and White, who are both members of a LinkedIn discussion forum. No message is intended by the choice of colours or the allocation of colours to roles in the game: the analogy is with chess. No sexism is intended by the choice of gender...
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26
MAY
2014

What businesses need to learn from Nigel Farage*

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I want to make it clear that I do not endorse any of UKIP’s policies (or those of any other political party) but I am fascinated by how this party was so successful in last week’s EU elections. Targeting their market Nigel Farage, the leader (I use the word very advisedly—it’s...
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26
MAY
2014

Comprehensively shooting yourself in the foot

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I recently received probably the worst marketing email ever. It was creepy. It opens ominously, as if it were from a petulant stalker: My records show me that you have not been opening my emails lately. That is just that little bit scary. What is this woman recording about me?...
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02
MAR
2014

How do you know it’s worked?

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Coaches often fret about how they will respond if a prospect or client asks them how they measure the success of their work.  They’re always looking in LinkedIn discussion forums for ‘tools’ and ‘techniques’ to help them prove they have had an effect...
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31
JAN
2014

You can’t read all about it

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Jeremy has a go at fatuous reporting of research In an article titled: “New Study Shows Humans Are on Autopilot Nearly Half the Time” (why must Americans capitalise every word?), the second paragraph starts: It turns out that just under half the time, 46.9% to be exact, people...
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