05
SEP
2013

NHS reform: missing something fundamental

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In The guardian, Tony Yeaman comments: “Prof Don Berwick’s report Improving the Safety of Patients in England follows a long line of investigations into failures in care within the NHS and a plethora of responses to them; and yet we are no closer to the solution of...
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10
AUG
2013

Friends and family test: could do better

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The Friends and Family Test (FFT) is a single question used to assess services provided by the NHS: “How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?”. NHS England’s publication guidance says: “The Friends...
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17
JUL
2013

NHS special measures: making the right diagnosis

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According to The guardian “The Keogh review [published yesterday, 16 July] into high death rates at 14 NHS trusts has not found a disaster on the scale of Mid Staffs, but rather the more banal spectacle of mediocre hospitals, struggling to meet one improvement target after...
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04
JUL
2013

Compassionate care

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When my mother was ill last year in hospital, it gave me some opportunities to be curious about how the staff were with her and with each other. Every morning, someone would come around and ask her what she wanted in her meals for the rest of the day. It was always one of two...
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