jeremy@emotionalintelligenceatwork.com | 01453 764 615
Category
On communication and media
Marshall McLuhan’s work was characterised by two things: an extraordinary prescience and a capacity for a remarkable turn of phrase.
Attitude
Attitude is not a negative word. It’s true you can have a bad attitude towards something; but equally you can have a good attitude towards something, for example business
Full steam ahead
Newsletter 117 : 19 july 2016
The intergenerational communication gap at work
That there is an intergenerational communication gap shouldn’t come as surprise. Many people experience it directly. And, ’twas ever thus:
Perception is projection
Perception and projection are two psychological processes. They are values-neutral, neither good nor bad in themselves. We repress stuff in our minds which we find hard to
Setting the right intention
Accept 100% responsibility for your outcomes and accept that there’s another person in the discussion with their own set of needs, wants, desires and outcomes
Resistance
To handle resistance to your ideas and influence during negotiation, you will first need to know why there is an objection. Typically, people object or resist because they:
A short piece about how we interpret communication
The meaning of a message is what the recipient makes of it... The outcome of any communication is what we intend it to be
A short piece about being assertive
Being assertive means respecting yourself and other people; seeing people as equal to you, not better than you or less important than you. The goal of assertive behaviour is
Building rapport—1
Rapport is the ability to relate to others in a positive and constructive way which emphasises the humanity and ‘otherness’ of other people.