Attitude is not a negative word. It’s true you can have a bad attitude towards something; but equally you can have a good attitude towards something, for example business

What is a «facilitating environment»?

Some time ago, I was running a workshop about leadership for charity bosses. During the conversation, one of the participants told us about the time when her charity lost a

The key quotations

Of all the quotations in my collection—over a thousand—these seem to epitomise emotional intelligence at work more than most.

The Parent-Adult-Child model: the basics

the psychologist Eric Berne developed the idea that people can switch between different states of mind—sometimes in the same conversation and certainly in different parts of

A short piece about anger

We get angry—for example, if a stranger attacks my child—and it is a visceral, instinctive response. If I am still angry about the situation two hours later, or two years

A short piece about being assertive

Being assertive means respecting yourself and other people; seeing people as equal to you, not better than you or less important than you. The goal of assertive behaviour is

On love

... thirteen quotations

A short piece about being the change you want to see in the world

Attributed to Gandhi, Be the change you want to see in the world encapsulates the idea of responsibility. If, as a leader, we see that something is needed in our business or

Building rapport—1

Rapport is the ability to relate to others in a positive and constructive way which emphasises the humanity and ‘otherness’ of other people.

A short piece about fear

In 1987, Susan Jeffers published her book, Feel the fear and do it anyway. Such a good title. Indeed, such a good title that you don’t really need to read the book: it is