A short piece about intention

Having previously said that I don’t recommend having expectations, it may seem perverse that I am suggesting that intentions are fine. But these really aren’t the same thing.

A short piece about (un)conscious (in)competence

A useful model of how we learn. It applies to any other skill in which there is a strong behavioural component which is also restricted in the choices of behaviour possible.

A short piece about judgement

When we judge someone we apply a label to them that is very hard for them to remove. Our judgments are often ill informed—or at least under-informed—and we naturally fill in

A short piece about the precepts and principles of leadership

Here are precepts and principles of leadership which we find are the most useful

Building rapport—2: 14 tips

Here are a few of the areas in which we can match and lead to build rapport:


We get angry—for example, if a stranger attacks my child—and it is a visceral, instinctive response. If I am still angry about the situation two hours later, or two years

How to improve your business website—3

Blogs are very important. They demonstrate that you are a human being. Blogs about "sign up now, only two places left" tell the reader that you're more interested in selling

A short piece about what managers who are leaders do

Leaders differentiate themselves from others in four ways. It is important to see that these people are leaders not because they behave in this way: they behave in this way

The Parent-Adult-Child model: the basics

the psychologist Eric Berne developed the idea that people can switch between different states of mind—sometimes in the same conversation and certainly in different parts of

A short piece about being right

Being right can be a big problem for people in charge—and indeed for people whose quality of service relies on their capacity to give good advice: accountants, financial