Building rapport—1

Rapport is the ability to relate to others in a positive and constructive way which emphasises the humanity and ‘otherness’ of other people.

A short piece about how we process information

In 1928, Carl Jung identified that people receive and process information in four ways: thinking, feeling, intuition (which I refer to as ‘knowing’ because that’s the word

Saying ‘no’: 13 tips

Sometimes you have to be able to say 'no' and not leave yourself open to influence or manipulation. When we just take on everything thrown at us, our bosses and colleagues

Behavioural flexibility

Sometimes we get on instantly with another person, sometimes there’s a clash. The clash arises because one or both people have insufficiently considered the needs of the other.

Noticing body language: 14 tips

Humans are the only animals to communicate using words. The rest of the animal kingdom manages very well with non-verbal signals. Your body language releases lots of subtle

A short piece about disputes

The problem with disputes in relationships is that they are never about what the people in dispute think the dispute is about.

Stages of personal development—2 Stage 1: Dependence

The first stage of our model of personal development is dependence. Like the other stages, this stage has three steps and this article is about them. The dependence stage is

How to transform a relationship in twenty minutes

The client of a colleague reported difficulty being a parent to his middle child. The child was clearly unhappy. The father was unhappy because he did not know what to do

Dispute resolution

If two people are in a dispute, the problem is never the thing the dispute is about, the problem is that they are having a dispute. Disputes are just a particular type of conflict.

Stages of personal development—1 The basics

The emotional intelligence at work model is complex. Let’s start with the basic, underlying principles.