jeremy@emotionalintelligenceatwork.com | 01453 764 615
Category
Building rapport—1
Rapport is the ability to relate to others in a positive and constructive way which emphasises the humanity and ‘otherness’ of other people.
A short piece about how we process information
In 1928, Carl Jung identified that people receive and process information in four ways: thinking, feeling, intuition (which I refer to as ‘knowing’ because that’s the word
Saying ‘no’: 13 tips
Sometimes you have to be able to say 'no' and not leave yourself open to influence or manipulation. When we just take on everything thrown at us, our bosses and colleagues
Behavioural flexibility
Sometimes we get on instantly with another person, sometimes there’s a clash. The clash arises because one or both people have insufficiently considered the needs of the other.
Noticing body language: 14 tips
Humans are the only animals to communicate using words. The rest of the animal kingdom manages very well with non-verbal signals. Your body language releases lots of subtle
A short piece about disputes
The problem with disputes in relationships is that they are never about what the people in dispute think the dispute is about.
Stages of personal development—2 Stage 1: Dependence
The first stage of our model of personal development is dependence. Like the other stages, this stage has three steps and this article is about them.
The dependence stage is
How to transform a relationship in twenty minutes
The client of a colleague reported difficulty being a parent to his middle child. The child was clearly unhappy. The father was unhappy because he did not know what to do
Dispute resolution
If two people are in a dispute, the problem is never the thing the dispute is about, the problem is that they are having a dispute. Disputes are just a particular type of conflict.
Stages of personal development—1 The basics
The emotional intelligence at work model is complex. Let’s start with the basic, underlying principles.