A short piece about how we interpret communication

The meaning of a message is what the recipient makes of it... The outcome of any communication is what we intend it to be

A short piece about the comfort zone

It is a natural behavioural strategy to avoid situations which are stressful or have the potential to be stressful. Of course, one person’s stressor [condition which causes

A short piece about being assertive

Being assertive means respecting yourself and other people; seeing people as equal to you, not better than you or less important than you. The goal of assertive behaviour is

A short piece about being the change you want to see in the world

Attributed to Gandhi, Be the change you want to see in the world encapsulates the idea of responsibility. If, as a leader, we see that something is needed in our business or

A short piece about how we process information

In 1928, Carl Jung identified that people receive and process information in four ways: thinking, feeling, intuition (which I refer to as ‘knowing’ because that’s the word

A short piece about fear

In 1987, Susan Jeffers published her book, Feel the fear and do it anyway. Such a good title. Indeed, such a good title that you don’t really need to read the book: it is

A short piece about dealing with difficult people

In a webpage that I will elaborate and extend any day now, I give no fewer than thirty tips for dealing with difficult people. However, the three top ones are:

A short piece about dealing with one’s expectations

We have expectations about our experiences, and expectations of others and ourself. In all cases, we have a (hidden) demand that we, things, life, or other people should be

A short piece about nature versus nurture

One still comes across, with depressing frequency, articles which ask whether nature or nurture is responsible for a human trait. The writer posits some debate or argument

A short piece about expectations

Broadly there are three categories where we have expectations... Of course, some things, like family holidays, can be a letdown for all three reasons.