Business functional structure

It is a truism that there is a lot to do in business. Businesses of more than one person need to be confident that each person knows their responsibilities

Time and motion

It was a care home. He couldn’t be entirely clear what their problem was, but they had said they needed a time and motion study and, did I do those?

Customer service thought

Many businesses that think they provide customer services just don't get it. They think that service begins and ends in the interactions they have with their customers,

Getting clients 2

Bids and tenders are often essential to get a client, particularly in large projects Yet many are quite simply not up to the job, let alone being actually compelling.

Getting clients by networking and advocacy

All businesses need to be aware of the power of networking and advocacy as a means of obtaining clients. Often, it is the most productive use of businesspeople’s limited time


Jeremy Marchant is a partner with Synatus, a UK-wide group of some 150 consultants, coaches and mentors, interim managers and others

Business transformation

According to Wikipedia, “Business transformation is about making fundamental changes in how business is conducted in order to help cope with a shift in market environment”. At

What’s the problem?

Here are five classic issues which respond particularly successfully to the emotional intelligence at work approach

Training guide

emotional intelligence at work offers training in a variety of applications of emotional intelligence to the business world

The difference between management and leadership

In this IoD video, Jeremy Marchant discusses the difference between leadership and management.