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Assertiveness

Being assertive means respecting yourself and other people; seeing people as equal to you, not better than you or less important than you.

"I seem to have a problem when I congratulate people for something and they don't say anything in return ..."

Back when I was a business consultant, one of my clients was a train operating company. So I asked them what a train was.

One of Dave's clients had accepted some work without criticism but, sixty days later, still hadn’t paid up. Dave was getting irritated...

How did you make your last decision at work?...