Customer service thought

Many businesses that think they provide customer services just don't get it. They think that service begins and ends in the interactions they have with their customers,

Customer service: a game of equals

In this video, Jeremy Marchant discusses how serving the customer is a relationship of equals.

Well formed outcomes

Well formed outcomes are essential for any service provider in defining or gathering requirements with a client

An emotionally intelligent approach to sales

...Amazingly, the salesman still persisted – so my client walked out, the laptops not bought...


The navy's most advanced submarine came to a halt and eventually limped into port.

The outcome of any communication is what we intend it to be

We can only understand what someone says to us in the context of our own experiences and attitudes. We cannot import the other person into our minds.

Being passionate

“Do people buy what you do or why you do it?”