The purpose of emotional intelligence at work is to facilitate people in businesses and other organisations to develop their emotional intelligence.
The outcomes we seek from achieving this purpose are the greater success of our clients’ businesses and also greater happiness, fulfillment and reward of everyone in those businesses. This places us in the domains of business transformation and business turnaround. We are often working with businesses—and other organisations—that are failing to thrive. A key aspect of this success is an overall improvement in personal and interpersonal effectiveness. We also aim to have a successful business ourselves and to be fulfilled and rewarded by our work.
What we do to achieve that purpose is to engage with clients using a variety of approaches—coaching, mentoring, teaching, training, consulting and advising—with a variety of disciplines and models—including NLP, Psychology of Vision, transactional analysis and other psychologies. Crucially, we also deploy extensive expertise and experience of business derived from a wide variety of jobs in a diverse range of organisations.
We believe the commercial application of emotional intelligence to the ends described above is consistently overlooked by businesses. Yet, many of them could make substantial improvements with only basic familiarity with the principles of EI (or EQ as it is also known).
However, we recognise that, for real success, businesses have to be good at the practical aspects of what they do—planning, getting clients, communicating, and so on—and we cover these areas as well.
Often, we work by delivering structured programmes, such as one designed to help businesses transition from growth to maturity (see Moving into maturity). This is a good example of how we mix the practical aspects of business development with the emotionally intelligent ones.
We know clients don’t buy coaching, mentoring, training or any other intervention in itself. We believe they buy the outcomes that these interventions bring and, therefore, if we know ways of speeding up the realisation of the outcomes, we use them. So, key to the approach of emotional intelligence at work are the precepts, principles and models which we teach to clients and which encapsulate much of what they need to know and understand. We help clients apply these models to their workplace and this creates real shifts.
We are entirely practical in our approach: facilitating real changes in our clients, not just talking about it.
Some keywords which illustrate the scope of our take on emotional intelligence in the workplace:
abundance/scarcity . change . collaboration . communication . conflict . customer service . decision making . delegation . diversity . empowerment . engaging prospects . fear of the next step . growth . independence . innovation . investment in people . leadership . motivation . partnership . people management . productivity . relationships . responsibility . self improvement . stress . success . succession . teamwork . transformation . vision . work/life balance
> The emotional intelligence at work rationale
> emotional intelligence at work beliefs
> The three key concepts of emotional intelligence at work
> Why the emotional intelligence at work approach is different
> How does emotional intelligence at work work?
emotional intelligence at work is based in SW England and our operational areas are that encompassed by Bristol, Birmingham, Oxford and Swindon; and the Thames Valley as far as, and including, London. In practice, we’ll very happily entertain any location we’re asked to work in.