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Customer service: a game of equals

Jeremy Marchant discusses how serving the customer is a relationship of equals.

A CommunicateTV production (filmed July 2012)

Further reading

  • AlsatiansAlsatians
  • Twelve principles of effective communicationTwelve principles of effective communication
  • Motivation and managementMotivation and management
  • Twelfth nightTwelfth night
  • OK.  I’m doing what you told me.  How come it isn’t working?OK.  I’m doing what you told me.  How come it isn’t working?
  • A short piece about dealing with one’s expectationsA short piece about dealing with one’s expectations
  • Why it can be so difficult to take actionWhy it can be so difficult to take action
  • A short piece about the precepts and principles of leadershipA short piece about the precepts and principles of leadership
  • A short piece about the principles of networkingA short piece about the principles of networking
  • On politics and politicians—2On politics and politicians—2