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Customer service thought

Service team

Many businesses that think they provide customer services just don’t get it.  They think that service begins and ends in the interactions they have with their customers, irrespective of whether the interactions are actually of any benefit to the customer.

This page will be added to as and when we find useful articles on the web.

The Zappos style

07_Tony-Hsieh-ChessumFirst up is Tony Hsieh, whose business, Zappos, provides a startling contrast to most preconceptions.

Further reading

  • Latest newsletterLatest newsletter
  • Building advocacy relationships in businessBuilding advocacy relationships in business
  • FireworksFireworks
  • How strong are your business relationships?How strong are your business relationships?
  • Being subversive—1Being subversive—1
  • What is networking, really?What is networking, really?
  • Speak upSpeak up
  • AlsatiansAlsatians
  • A winter warmerA winter warmer
  • Too busyToo busy