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Customer service thought

Service team

Many businesses that think they provide customer services just don’t get it.  They think that service begins and ends in the interactions they have with their customers, irrespective of whether the interactions are actually of any benefit to the customer.

This page will be added to as and when we find useful articles on the web.

The Zappos style

07_Tony-Hsieh-ChessumFirst up is Tony Hsieh, whose business, Zappos, provides a startling contrast to most preconceptions.

Further reading

  • Twelve precepts of leadershipTwelve precepts of leadership
  • A short piece about being the change you want to see in the worldA short piece about being the change you want to see in the world
  • A short piece about the strength of business relationshipsA short piece about the strength of business relationships
  • Have a cuppaHave a cuppa
  • LedgerLedger
  • MaybeMaybe
  • Keeping timeKeeping time
  • Motivation and managementMotivation and management
  • Jeremy Marchant videosJeremy Marchant videos
  • OK.  I’m doing what you told me.  How come it isn’t working?OK.  I’m doing what you told me.  How come it isn’t working?