Customer service thought

Many businesses that think they provide customer services just don’t get it.  They think that service begins and ends in the interactions they have with their customers, irrespective of whether the interactions are actually of any benefit to the customer.

This page will be added to as and when we find useful articles on the web.

The Zappos style

First up is Tony Hsieh, whose business, Zappos, provides a startling contrast to most preconceptions.