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…from emotional intelligence at work

Newsletter 66 : 11 april 2012

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Greetings
Welcome to our newsletter. You’ve received it because either you requested it (extra thanks!) or Kay or Jeremy have met you on our travels. Should you not wish to receive it, please accept our apologies for troubling you and simply respond to this email with the word ‘unsubscribe’ in the subject line.

We offer a change from other newsletters which do demand an awful lot of reading, and hope you will find it diverting.

Emotional intelligence article of the week

How do great bosses distinguish themselves from others? Jeff Haden‘s ideas.

Video of the week

Marco Tempest spins a story of what magic is, how it entertains us and how it highlights our humanity—all while performing tricks with his hands and an augmented reality machine. (dur 6:32)

Increasing compassionate care

Nurses are getting a lot of stick from politicians and the media for a supposed lack of compassion. The premise of our programme, Increasing compassionate care, is that healthcare staff in hospitals are intrinsically compassionate. But they find their capacity to express compassion is compromised by a variety of factors. The programme is intended for all staff who have direct contact with patients and their relatives and the focus is as much on avoiding the problems of compassion fatigue and burnout as it is on dealing with them should they arise. The primary outcome is a higher level of care experienced by the patient.