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Greetings

…from emotional intelligence at work

clare melford

Newsletter 69 : 15 may 2012

>  Subscribe to the newsletter

Greetings
Welcome to our newsletter. As ever, we like to offer a change from other newsletters which can demand an awful lot of reading.


Better leadership leads to better customer service

“The key to providing better customer service is putting the needs of the customer in front of our own—but that principle must be engrained in an organisation’s leadership culture if it is to have any chance…”  Read the rest of Jeremy’s article


More Buddhism in the boardroom

Clare Melford, CEO, International Business Leaders Forum, [pictured above] argues that there should be more Buddhism in the boardroom. She explains what CEOs need to learn about the tenets of Buddhism to make their businesses thrive while being sustainable (starts at 1:00, dur c14 mins).

More programmes from this wideranging BBC series


Birthday quotations of the week

—Technology [is] the knack of so arranging the world that we don’t have to experience it.

—Time does not change us—it just unfolds us.

—A crisis is a productive state. You simply have to get rid of its aftertaste of catastrophe.

Max Frisch, b 15 May 1911, Swiss architect, playwright and novelist


Core beliefs of extraordinary bosses

“The best managers have a fundamentally different understanding of workplace, company, and team dynamics. See what they get right…”  This article by Geoffrey James contains some ideas which everyone can practice.


The key to happiness

The circumstances of our lives may matter less than how we see them, says Rory Sutherland. He makes a compelling case for how reframing is the key to happiness and discusses the sweet spot where psychology, technology and economy are integrated.

“Waiting seven minutes for a train with a countdown clock is less frustrating and irritating than waiting four minutes, knuckle-biting, going ‘When’s this train going to arrive?’” he says (dur 18:25)


 Gorgeous music of the week

Vide cor meum, a setting of a sonnet by Dante (See my heart) by Patrick Cassidy (dur: 4:00)


All contributions welcome
If you have been, thank you for reading.  

Jeremy


emotional intelligence at work

associates  Jeremy Marchant, Kay McMahon

Compiled by Jeremy Marchant . added 29 january 2015 . image:  BBC

Further reading

  • AttitudeAttitude
  • Too busyToo busy
  • Behavioural flexibilityBehavioural flexibility
  • Being good enoughBeing good enough
  • Turn over a new leafTurn over a new leaf
  • Tea and biscuitsTea and biscuits
  • The Parent-Adult-Child model:   the basicsThe Parent-Adult-Child model: the basics
  • One off specialOne off special
  • A short piece about making the other person more important than youA short piece about making the other person more important than you
  • Benefits of outside influences to businessesBenefits of outside influences to businesses