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…from emotional intelligence at work

Newsletter 69 : 15 may 2012

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Greetings
Welcome to our newsletter. As ever, we like to offer a change from other newsletters which can demand an awful lot of reading.

Better leadership leads to better customer service

“The key to providing better customer service is putting the needs of the customer in front of our own—but that principle must be engrained in an organisation’s leadership culture if it is to have any chance…” Read the rest of Jeremy’s article

More Buddhism in the boardroom

Clare Melford, CEO, International Business Leaders Forum, [pictured above] argues that there should be more Buddhism in the boardroom. She explains what CEOs need to learn about the tenets of Buddhism to make their businesses thrive while being sustainable (starts at 1:00, dur c14 mins).

More programmes from this wideranging BBC series

Birthday quotations of the week

—Technology [is] the knack of so arranging the world that we don’t have to experience it.

—Time does not change us—it just unfolds us.

—A crisis is a productive state. You simply have to get rid of its aftertaste of catastrophe.

Max Frisch, b 15 May 1911, Swiss architect, playwright and novelist

Core beliefs of extraordinary bosses

“The best managers have a fundamentally different understanding of workplace, company, and team dynamics. See what they get right…” This article by Geoffrey James contains some ideas which everyone can practice.

The key to happiness

The circumstances of our lives may matter less than how we see them, says Rory Sutherland. He makes a compelling case for how reframing is the key to happiness and discusses the sweet spot where psychology, technology and economy are integrated.

“Waiting seven minutes for a train with a countdown clock is less frustrating and irritating than waiting four minutes, knuckle-biting, going ‘When’s this train going to arrive?’” he says (dur 18:25)