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emotional intelligence at work
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Jeremy Marchant videos

JRM personal goals

This page lists all Jeremy Marchant’s videos on this site.

To find videos by subject, please use the menus and the search facility.

Institute of Directors

(September 2013)
>  The difference between leadership and management

The South Cerney sessions

(August 2012)
>  Creating a good environment for staff
>  Improving team performance
>  Motivation and management
>  Personal goals
>  Why some businesses stall
>  Changing the business
>  Benefits of outside influences to businesses
>  Lonely at the top?
>  Customer service: a game of equals
>  A core belief of emotional intelligence at work
>  Why emotional intelligence at work is different

The Coaley Peak sessions

(June 2011)
(Coaley Peak is in the Cotswolds;  the views in the background are of the Severn Vale)
>  Leadership and emotional intelligence
>  Meeting the client’s needs
>  Emotional intelligence in the workplace
>  Emotions are important at work
>  How one client got out of his own way
>  What is emotional intelligence?
>  Working with emotional intelligence at work

Earlier material

>  Introduction to emotional intelligence at work (2009)

Further reading

  • Stress and workStress and work
  • Better leadership delivers better customer serviceBetter leadership delivers better customer service
  • Work story indexWork story index
  • x = x + 1x = x + 1
  • Personal effectivenessPersonal effectiveness
  • Take it easyTake it easy
  • The monks and the lady of the nightThe monks and the lady of the night
  • Getting clients 2Getting clients 2
  • Set sailSet sail
  • Wot?  No football…Wot? No football…