jeremy@emotionalintelligenceatwork.com | 01453 764 615
Category
Perception is projection
Perception and projection are two psychological processes. They are values-neutral, neither good nor bad in themselves. We repress stuff in our minds which we find hard to
Setting the right intention
Accept 100% responsibility for your outcomes and accept that there’s another person in the discussion with their own set of needs, wants, desires and outcomes
A short piece about scarcity models
A scarcity model—as opposed to an abundance model—is a belief that there is not enough happiness, not enough recognition, not enough love, not enough money, not enough work,
Judgement
When we judge someone we apply a label to them that it is virtually impossible for them to remove. If we judge someone to be a poor manager then we will interpret everything
Projection
Projection is a basic psychological mechanism which human beings deploy all the time, albeit unconsciously. Projection is universal. For example, we project our values onto
A short piece about anger
We get angry—for example, if a stranger attacks my child—and it is a visceral, instinctive response. If I am still angry about the situation two hours later, or two years
Resistance
To handle resistance to your ideas and influence during negotiation, you will first need to know why there is an objection. Typically, people object or resist because they:
A short piece about how we interpret communication
The meaning of a message is what the recipient makes of it... The outcome of any communication is what we intend it to be
A short piece about the comfort zone
It is a natural behavioural strategy to avoid situations which are stressful or have the potential to be stressful. Of course, one person’s stressor [condition which causes
A short piece about being assertive
Being assertive means respecting yourself and other people; seeing people as equal to you, not better than you or less important than you. The goal of assertive behaviour is