jeremy@emotionalintelligenceatwork.com | 01453 764 615
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A short piece about being the change you want to see in the world
Attributed to Gandhi, Be the change you want to see in the world encapsulates the idea of responsibility. If, as a leader, we see that something is needed in our business or
Building rapport—1
Rapport is the ability to relate to others in a positive and constructive way which emphasises the humanity and ‘otherness’ of other people.
A short piece about how we process information
In 1928, Carl Jung identified that people receive and process information in four ways: thinking, feeling, intuition (which I refer to as ‘knowing’ because that’s the word
A short piece about fear
In 1987, Susan Jeffers published her book, Feel the fear and do it anyway. Such a good title. Indeed, such a good title that you don’t really need to read the book: it is
Chunking up and down
‘Chunking up’ refers to moving from specific, or small scale ideas or pieces of information to more general, larger ones. ‘Chunking down’ (obviously) means going the other
A short piece about dealing with difficult people
In a webpage that I will elaborate and extend any day now, I give no fewer than thirty tips for dealing with difficult people.
However, the three top ones are:
A short piece about dealing with one’s expectations
We have expectations about our experiences, and expectations of others and ourself. In all cases, we have a (hidden) demand that we, things, life, or other people should be
A short piece about nature versus nurture
One still comes across, with depressing frequency, articles which ask whether nature or nurture is responsible for a human trait. The writer posits some debate or argument
Saying ‘no’: 13 tips
Sometimes you have to be able to say 'no' and not leave yourself open to influence or manipulation. When we just take on everything thrown at us, our bosses and colleagues
A short piece about expectations
Broadly there are three categories where we have expectations... Of course, some things, like family holidays, can be a letdown for all three reasons.